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* ATTENTION: It is crucial that you choose only one email address to login to the SoL website, and use it consistently. For example, if your online membership is linked to your personal email, and you try logging in with a different address (such as a work email), the website will treat you as a new user and grant you a "guest" status. When this happens you may notice that your level of access on the website will be drastically reduced. If you don't remember which email you should use, please use the "forgot
your password?" feature for each of your email addresses. A temporary password will be sent to the email address associated with your online account. If this doesn't work, please send a brief email to our webmaster with your first and last name, and a list of emails you may have used to login.
Login / My Password
Q: How do I log into the SoL website?
A: To login to the SoL website you will need the email address that the website recognizes as your user ID and a password.
1. visit www.solonline.org
2. enter your email address and password in the upper right corner of the screen. NOTE: your password is case sensitive.
3. press the "go" button.
4. You will be taken to your Personal Homepage where you can access you community resources and edit your online account.
Q: I have forgotten my password. Can you tell me what it is?
A: For security reasons we are unable to view your password. However, you can have a temporary password sent to your login email address.
1. visit www.solonline.org
2. in the upper right corner of the screen, click the link that reads "lost username/password?"
3. enter your login email address and press the button "Reset and Email New Password"
After a few minutes, check your email inbox for a message from
webmaster@solonline.org containing a new password. Use this temporary password to log
in. NOTE: The password is case sensitive. It is strongly recommended that you copy the password from your email instead of retyping it.
Once you login, please change your temporary password.
1. click the "Edit My Profile" link in the upper right-hand corner
of your personal home page,
2. select "update password" in the upper left of the profile edit screen.
Q: How can I change my password?
A: To change your password, you may click the "Edit My Profile" link
in the upper right-hand corner of your personal home page, and then select "update
password" in the upper left of the profile edit screen.
Q: The password you gave me isn't working. Can you help?
A: The password is case sensitive. To avoid mishaps, always try to copy and
paste the password given to you. In addition, make sure the password matches
up with the right login email address.
Q: I am a member of SoL [or have participated in a SoL course or event] but
why is it when I log in to the site and try to go to the member directory I
get a permission error?
A; You may have created a duplicate account by logging in with an email address
not associated with your online account. Try using the "lost username/password?" feature with other email addresses you may have used to login. If this doesn't work, send a brief email to our webmaster with your first and last name, and a list of emails you may have used.
Q: Who can log in to the SoL website?
A: Anyone can login to the SoL website by self-registering, but if you are
a member of SoL or have participated in a SoL course or event within the past
year you will have greater access to materials on the site.
Q: Can I share the password you gave me with others in my company who are
interested in SoL?
A: If your company is an organizational member of SoL, any employee who wishes
to be affiliated with SoL is entitled to member access on the website. We simply
ask the company's liaison officer to keep track of who within the company
is active in SoL. Please contact your liaison officer to express your interest.
A: To update your address, you'll need to replace your existing login email in your online profile.
- Use the instructions above to login.
- Click the "Edit My Profile" link in the upper right hand corner of your personal homepage
- Scroll to the "Contact details" section of your profile page, and find the line that reads
- "Login Email [your email address] (update login email)"
- Click the (update login email) link and enter the email address you would prefer to use to login.
NOTE: if you are also making changes to your profile page, please
save these changes first, and then return to the update login email link to update
your email address, so that you won't lose the other changes you've made.
Q: I have gone through the login process on the website. My homepage will
not link me to anything except for the "edit my profile" link and
the manage calendar link. What happened?or ...
Q: When I first logged in, I used a different login email from the one recommend.
Did this make a difference? or ...
Q: I tried to log in but my personal page didn't have any of my current communities
or groups listed. Where did they go?
A: This can happen if you've registered on the site using a different
email address from the one the system already recognized as your UserID. The
system will create a duplicate account for you. This is a problem because your
level of participation on the website is determined by a complex permissions
system. For example, there are areas of the site that have been reserved for
SoL event and course participants, and are inaccessible to regular visitors.
Similarly, a SoL member will have different site privileges from a course or
event participant. The duplicate account that was created when you registered
using a different email address, was not recognized by the website and created a new user with a "guest" status. It's important that you log in consistently with the same email address. See instructions above
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I joined SoL as a member but I didn't receive the last issue of Reflections, the SoL Journal.
Our system uses your login address to send your Reflections subscription. If you missed a journal it may be because your inbox is full, you've recently changed email addresses, or you are using spam filtering/antivirus software. Please login to your account using the email address recognized by the website, and select a different login email address.
Where can SoL Members view current and past issues of Reflections, the SoL Journal?
Members can view any issues by visiting the Reflections website. To view the current issue, please visit the Reflections website and click one of the featured articles on the front page of the site. To view past issues please
1. Select the "Numbered Volumes" tab at the top of the Reflections website.
2. Use the search features on the right side of the page to search journals by Volume and Issue or by Year.
3. Press the "GO" button
4. Select one of the "Read Full Article" links on the following page
5. Press the "download PDF" button on the right side of the screen to download the journal
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Q: I am a member of SoL [or a past course participant]. I am trying to access
various forums and pages of solonline.org. It looks like I can't go into
many areas because it says I have no access. One example is the Member Directory.
A: You may have created a duplicate account. Are you using the same combination
of login email and password each time? See instructions above.
Q: I am not a member of SoL [or a past course participant]. I am trying to
access various forums and pages of solonline.org. It looks like I can't
go into many areas because it says I have no access. One example is the Member
Directory.
A: Members of SoL and recent SoL course or event attendees have greater access
to materials on the SoL website than members of the public who self registered
on the website. If you would like greater access to the resources available on the website, please consider joining SoL as a member.
Q: I'm having a problem reading some of the links on the FLASH newsletter.
I am getting a message that says "You don't have permission to read Library
Files ?.." Am I doing something wrong?
A: FLASH links should work for everybody. Please send an email to our webmaster describing exactly which link you tried to access without success, and what
browser you were using at the time.
Q; I get a "Request Error" when I try to add a document to the knowledge
repository, edit my profile, add a new user to the system. What should I do?A: A Request Error message can sometimes indicate that you are trying to do something
the system can't accept, such as add a user who already exists on the
system. But sometimes it indicates a bug in the system that we need to address.
Please copy the text of the Request Error into an email and send it to our webmaster ,
with an explanation of exactly what you were trying to do at the time and what
browser you were using to view the website.
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Q: How do I edit my profile?
A: Once you log in, click the "Edit My Profile" link in the upper
right hand corner of your personal homepage to reach the editing screen for
your online profile. Then follow the steps below to update your profile.
Step One
Read and accept the Rules of the Game
To ensure an enabling level of safety and trust in the community, we request
that you explicitly consent to abide by a set of simple rules governing activity
on the site. We expect that you will agree to conduct yourself with good manners
and behave in any way consistent with the purposes and principles of SoL. Additionally,
you will be asked to include information about yourself in the member directory,
where you may control the visibility of certain elements (such as contact information),
but may not be completely invisible to the community. We expect that you will
agree to promote your services to one another only in areas designated for that
purpose. There will be no minimum level of participation mandated, but closed
subgroups will be required to publish some insights or outcomes of their activity
to the broader community.
To read and accept the rules of the game:
- At the top of the profile edit page, click on the text that reads "I
have read and agreed to the Rules of the Game". Read the Rules.
- To accept the terms, select the back button on your browser and click to
place a checkmark in the box next to the phrase "I have read and agreed
to the Rules of the Game"
Once you have accepted the Rules of the Game, use the text fields and select
options to describe your experience and interests as they relate to this community
and to organizational learning. At the top of the edit screen, you may click
on the phrase, "Help with this page" to learn more about completing
your profile. Some common questions that arise are:
Step Two
Changing your password
- You may also change your password to something easier to remember by clicking
the "update password" link at the upper left corner of the screen.
- On the Update Password screen, enter your current and new password.
- confirm your new password
- click the Update button.
- You will see confirmation that your password has been updated, and you may
return to the profile page as indicated.
Step Three
Choosing your visibility setting
In selecting a Visibility setting, you can specify whether you want your profile
information to be shared with only your own community-such as Founding
SoL, Connections Members, or Core Course March 2002-or with the wider
SoL community, which includes all Founding SoL members, members of other local
SoL Communities, Connections Members, and graduates of recent capacity building
courses. Profile information in the Member Directory is never shared with the
general public.
Step Four
Consultant and Researcher Marketplace
The List Me in the Consultant and Researcher Marketplace option is available
to members only. If you check this box and click the Save Changes button at
the bottom of the page, you will be presented with a screen asking you to supply
the names and descriptions of the programs, products, or projects you would
like to highlight. Members of the public and SoL community members will now
be able to locate you in the Marketplace.
- After checking the List Me in the Consultant and Researcher Marketplace
option, scroll to the bottom of your profile page and select the save changes
button
- Include an introductory description of yourself in the text box at the top
of the page
- Click the save button
- In the Add a project, program, or product section, enter a name, keyword,
subject, and a description in the appropriate fields. The subjects field will
remain blank until you choose a keyword. To select multiple keywords and subjects,
simply hold down the control key (Apple key on a Mac) as you select with the
cursor. To de-select single items from a group of selected keywords or subjects,
press and hold the control key (the Apple key on a Mac) and click the highlighted
item(s).
- Click the add button when done
- Your project will be added below the Member description for Marketplace textbox.
- To return to the edit profile screen, click edit my profile
- To edit your marketplace listing, click the edit my marketplace listing link
on your profile page.
Step Five
Selecting Areas of Expertise and Subject Keywords in the Knowledge, Experience
& Learnings Section
Use the Knowledge & Experience text box to summarize your work history
and areas of focus. Select the Expertise and Subjects keywords that other community
members can use to find you in a search. Note that the Subject field remains
blank until you choose an Expertise keyword, at which point, the Subjects corresponding
to that area of Expertise appear, allowing you to further specify your strengths
and experience. For example, if you select "Team Learning" in the
Expertise keywords field, the Subjects "Dialogue Skills and Facilitation",
"Face to face training", "Written Materials", "On-line
programs", "Train-the-Trainer", "Learning Labs", "General
Coaching and Consulting", and "General Research" appear under
the heading "----Team Learning----" in the Subjects field just below.
Note also that you may select multiple entries in both the Expertise and the
Subjects areas, and should choose all that apply. To select multiple areas of
expertise and subjects, or to add additional choices to your existing list,
simply hold down the control key (Apple key on a Mac) as you select with the
cursor. To de-select single items from a group of selected keywords, press and
hold the control key (the Apple key on a Mac) and click on the highlighted item
to be removed.
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Q: How can I add materials to the SoL Library?A: If you are a member of SoL, you may add materials or web links to the solonline.org
SoL Library by clicking on the links labeled "Add a document"
and "Add a Link," found in the lower lefthand corner of the front
page of the SoL Library.
Q: What happened to the Working Papers that were once posted under www.sol-ne.org/res/wp/?
A: When we moved our website to a new server, we undertook to create access
to all the old files via the SoL Library feature. You can find all
the old working papers (and some new ones) through the SoL Library
by selecting "working papers" in the category select menu while
leaving all other fields blank. If you are having trouble finding a particular
article or webpage you remember, please contact webmaster@solonline.org and
we will track it down for you.
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